Frequently asked questions

Here are common questions that we've collected for your convenience. Don't wait for an answer to an email, this list is here to help you.

Ordering and shipping

Where is my stuff?

Digital items

If you purchased an eBook, audio book, or printable and you can't find the email to download your content, here are some tips:

  • Check your spam/junk folder
    Sometimes super efficient filters trying to protect you will route emails into a spam folder instead of your inbox.
  • Confirm you used the correct email address at check out
    All eBooks, audio books, and printable items are delivered to the email address you provided during check out.

If you still can't find your items, send a note to help AT worderella DOT com so we can try to help.

Physical items

If you purchased a print book or merchandise such as mugs, clothing, or stickers, each item is made especially for you as soon as you place an order, which is why it takes a bit longer to deliver it. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

My custom printing and delivery process can take up to 28 days normally, and longer during the holiday season. This is on intentional, to reduce environmental waste and ensure a quality product. Because each order is custom printed, cancellations, refunds, and returns are not accepted. Please be certain of your selections prior to check out.

I am not responsible for lost, late, or damaged items as I have no control once the package is with the shipping carrier. Due to persistent shipping delays from the pandemic, it could take up to 3 weeks to receive your items, especially during the holiday season. If you believe the item is lost, please contact your local postal service location with your order details for more information.

How do I check order status?

Once your physical order containing physical items is shipped, you will receive an email notification including a tracking number to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at help AT worderella.com with your name and order number, and I will look into it for you.

For digital items, refer to "Where is my stuff?"

What is your shipping policy?

I ship to addresses in the USA via USPS services, usually First Class or Priority Mail. I offer free shipping for orders $75 and above. My custom printing and delivery process can take up to 28 days normally, and longer during the holiday season. This is to reduce environmental waste and ensure a quality product. Because each order is custom printed, cancellations, refunds, and returns are not accepted. Please be certain of your selections prior to check out.

Shipping fees are non-refundable.

 Location Under $75 Above $75
Continental USA Calculated FREE
Canada Calculated $20 USD
United Kingdom Calculated $20 USD

How do I download my eBook?

  1. Once the payment clears from your purchase, you will receive an email with the subject, "Your book has arrived!"
  2. Open the email and click or tap the download link to visit the BookFunnel download page.
  3. Click or tap "Get my book."
  4. Select your preferred reading device from the menu.
  5. Follow the step-by-step instructions, or add the item to your BookFunnel library.

If you run into any issues with downloading, please:

  • Click or tap the NEED HELP? icon in the top right of the download page.
  • Send an email to help AT bookfunnel DOT com.

The support team will get you squared away!

 

How do I download my audio book?

The audiobooks downloaded from this store will only work with the BookFunnel app or in your browser. This is to ensure ease-of-delivery and provide you with reliable customer service support if any issues arise.

  1. Once the payment clears from your purchase, you will receive an email with the subject, "Your book has arrived!"
  2. Open the email and click or tap the download link to visit the BookFunnel download page.
  3. Click or tap "Get my book."
  4. Select your preferred reading method:
  • Click or tap "Listen in the BookFunnel app"
    1. Copy the code that appears.
    2. Open the BookFunnel app on your device, or download the app for free.
    3. Paste the code into the input field in the app.
    4. Submit the code and the app will load your content!
  • Click or tap "Listen in your web browser"
  1. Submit your BookFunnel login information, or create an account.
  2. Enjoy listening to your content right from your browser!

If you run into any issues with downloading, please:

  • Click or tap the NEED HELP? icon in the top right of the download page.
  • Send an email to help AT bookfunnel DOT com.

The support team will get you squared away!

 

Reading and reviewing

Where do I start?

New to Belinda's work? This handy list will grow over time so you never need wonder where to start. For updates, return to worderella.com. Send questions to belinda AT worderella DOT com.

Follow my roadmap on Notion. Buy me a tea.

Happy reading!

Hesitant Mediums series

Loosely-tied, cozy Victorian England romantic fantasies featuring women who speak with ghosts and wished they couldn't, and the sweet, supportive men who love them.

At least two more stand alone novels planned for this series.

    Civil War tales

    Stand-alone, cozy 1860s American fiction novels about feisty young women and their sweet, coming-of-age romances.

    The Last April
    2017

    Catching the Rose
    2003

    Unsure when I'll return to Civil War era stories.

    Crafticians series

    Loosely-tied, cozy Edwardian-American romantic fantasies featuring women who wield magic through their craft skills, and the sweet, supportive men who love them.

     1
    Notions of Magic
    TBD

    Hoping for three books in this series.

    What is cozy fantasy?

    Do you love escaping into worlds of magic and fantasy? Do you enjoy quirky characters, light world-building, low stakes and ridiculous romps?

    If you answered yes to any of those things, then cozy fantasy is for you.

    Cozy fantasy often features romance (of varying spice levels). There is no assault, torture, or violence. These are feel-good stories with low dread, or a glossing over of high dread, in a fantasy setting. There's a focus on slice-of-life, and finding that precious. The good guys win, or there is a heavy emphasis on doing the right thing. There is usually a heavy focus on characters and their growth. You will end the story feeling positive and comforted.

    If you love Howl's Moving Castle by Diana Wynne Jones, Legends & Lattes by Travis Baldtree, or The Very Secret Society of Irregular Witches by Sangu Mandanna, you'll enjoy cozy fantasy books by Belinda Kroll.

    Where can I leave a review?

    Thank you so much for helping fellow readers find my books! You can leave a review here on this website on each book's product page, on Goodreads, Amazon, or BookBub.

    Items exclusive to this store, such as mugs, clothing, and other swag, can only be reviewed here, with my heartfelt gratitude.

    What is a romantic content rating?

    When I say that my romances are cozy, sweet, mild, or no/low heat, here is exactly what I mean...

    1. No heat, focusing on emotional connection with no kissing.
    2. Low heat with a focus on emotional connection, holding hands, light kissing.
    3. Moderate heat romantic content with heavier kissing.
    4. I haven't written more than 3, but 4 would start to include backstage or off-screen sexual content implied, etc.

    Belinda's Broadsheet VIP membership

    Can I preview VIP only content?

    Dear Reader,

    Here is a preview of the VIP content available to you as a subscriber of Belinda's Broadsheet, a monthly newsletter celebrating writing updates and more. This is merely a snapshot, you are guaranteed more once you subscribe as the content shall grow over time. My only request is that once you do subscribe, you do not share this content with non-subscribers, so we might maintain exclusivity of the secrets within.

    Become a VIP subscriber today!

     

     

     

     

     

     

    How do I access VIP only content?

    If one is unable to view items in this collection, one need only subscribe to Belinda's Broadsheet, a monthly celebration in email newsletter form. Subscribers receive project updates, access to unannounced flash sales and early reader opportunities, and of course, access to the freebies in this collection.

    Sign me up

    What else do I get as a Belinda's Broadsheet VIP?

    Exclusive behind-the-scenes content including chapter drafts, cover reveals, flash sale announcements, Spotify playlists, and more. You can request to be an Advance Copy Reader (ARC) or part of the book launch team. You can vote on book cover options.