Digital items

Physical items

If you purchased a print book or merchandise such as mugs, clothing, or stickers, each item is made especially for you as soon as you place an order, which is why it takes a bit longer to deliver it. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

My custom printing and delivery process can take up to 28 days normally, and longer during the holiday season. This is on intentional, to reduce environmental waste and ensure a quality product. Because each order is custom printed, cancellations, refunds, and returns are not accepted. Please be certain of your selections prior to check out.

I am not responsible for lost, late, or damaged items as I have no control once the package is with the shipping carrier. Due to persistent shipping delays from the pandemic, it could take up to 3 weeks to receive your items, especially during the holiday season. If you believe the item is lost, please contact your local postal service location with your order details for more information.

Once your physical order containing physical items is shipped, you will receive an email notification including a tracking number to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at help AT worderella.com with your name and order number, and I will look into it for you.

For digital items, refer to "Where is my stuff?"

1. Once the payment clears from your purchase, you will receive an email with the subject, "Your book has arrived!"
2. Open the email and click or tap the download link to visit the BookFunnel download page.
3. Click or tap "Get my book."
4. Select your preferred reading device from the menu.
5. Follow the step-by-step instructions, or add the item to your BookFunnel library.

If you run into any issues with downloading, please:

• Click or tap the NEED HELP? icon in the top right of the download page.
• Send an email to help AT bookfunnel DOT com.

The support team will get you squared away!

The audiobooks downloaded from this store will only work with the BookFunnel app or in your browser. This is to ensure ease-of-delivery and provide you with reliable customer service support if any issues arise.

1. Once the payment clears from your purchase, you will receive an email with the subject, "Your book has arrived!"
2. Open the email and click or tap the download link to visit the BookFunnel download page.
3. Click or tap "Get my book."
4. Select your preferred reading method:

• Click or tap "Listen in the BookFunnel app"

1. Copy the code that appears.
2. Open the BookFunnel app on your device, or download the app for free.
3. Paste the code into the input field in the app.
4. Submit the code and the app will load your content!

• Click or tap "Listen in your web browser"

1. Submit your BookFunnel login information, or create an account.
2. Enjoy listening to your content right from your browser!

If you run into any issues with downloading, please:

• Click or tap the NEED HELP? icon in the top right of the download page.
• Send an email to help AT bookfunnel DOT com.

The support team will get you squared away!

Yes! Send me a note for a 40% wholesale discount code off retail pricing. Wholesale orders must include at least ten novel-length books to qualify for the 40% discount. Each code will be one-time use only, specific to the shopper and order. Shipping discounts do not apply. Contact me with questions or if you need smaller quantities.