Digital items
If you purchased an eBook, audio book, or printable and you can't find the email to download your content, here are some tips:
- Check your spam/junk folder
Sometimes super efficient filters trying to protect you will route emails into a spam folder instead of your inbox. - Confirm you used the correct email address at check out
All eBooks, audio books, and printable items are delivered to the email address you provided during check out.
If you still can't find your items, send a note to help AT worderella DOT com so we can try to help.
Physical items
If you purchased a print book or merchandise such as mugs, clothing, or stickers, each item is made especially for you as soon as you place an order, which is why it takes a bit longer to deliver it. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
My custom printing and delivery process can take up to 28 days normally, and longer during the holiday season. This is intentional, to reduce environmental waste and ensure a quality product. Because each order is custom printed, cancellations, refunds, and returns are not accepted. Please be certain of your selections prior to check out.
I am not responsible for lost, late, or damaged items as I have no control once the package is with the shipping carrier. Due to persistent shipping delays from the pandemic, it could take up to 3 weeks to receive your items, especially during the holiday season. If you believe the item is lost, please contact your local postal service location with your order details for more information.
