Media Mail and CreateSpace

Dear Reader,

Don’t switch addresses while waiting for a shipment of books from CreateSpace. It causes a mini-headache.

So get this: I’m currently at my parents’ house, waiting for a shipment of books from CreateSpace that I will be giving to winners of a GoodReads contest I’m holding, as well as my local library. They should have come last week, but I had my fingers crossed that they would magically appear at my parents’ door.

You see, I’m moving out, and I have a forwarding address in place. I assumed the book package would be forwarded to the new address.

WRONG. Oh so wrong. I just got an email this morning stating CreateSpace couldn’t deliver the package and it has been returned to them. In ten days, the package will be destroyed.

WHAT?!

Ok. Don’t panic. Contact them. Only, what do you know? Their response form is BROKEN. Ok, don’t panic. Have them call you. Wait on the line. Ask them what the freaking hell happened, why are they back in CreateSpace’s hands if they were at my doorstep?!

I’m sorry ma’am, I’m looking through all our systems and I can’t find a reason why. Here’s the package number for you, it was sent media mail. We’ll send them back to you the same way you originally asked, free of charge.

So I look up the number at the USPS and UPS websites. Except they say the number doesn’t match their tracking systems. Oh, excellent.  Let’s call the local post office and see if they know what happened.

Nope, they don’t. By this point, I think the lady on the other end heard my irritation and slight desperation and began asking questions.

Did you write the address correctly? Yes, I’ve had shipments from CreateSpace to this address only last month.

What sort of shipment method was it? Media mail? Why yes, it was. I set up a forwarding address because I’m moving, why didn’t it go to the new address?

We don’t forward media mail. That’s just not how it’s done. Especially books. We never forward bulk book shipments. Consider me flabbergasted and resigned.

All right then. I guess I’ll twiddle my thumbs in the meantime while CreateSpace sends it back to me, free of charge. It better come in time for my GoodReads contest! At least I got answers and know the books are coming back to me.

Lesson learned: stay where you are when books are coming your way.

All the best,

Belinda