People should deliver on their promises. End of story.
This is in response to a comment Kait made about indie authors using Kickstarter but not following through on their promise of a well-designed product, etc. I find this, in a word, disgusting.
Indie authors are small-business owners, as far as I am concerned. We have a product we develop, produce, distribute, market, and more. Our customers are our readers, and we depend on their word-of-mouth to keep us in business. Nothing tops the word-of-mouth. Nothing.
So when Kait told me there are indie authors using Kickstarter to raise funds but don’t follow through with a good product, I got really angry. So angry, I had to wait a couple of days before writing this post.
What gives anyone the right to not fulfill a promise, especially a promise from a merchant to a customer?
With no semblance of apology or explanation?
I am all for supporting indie authors, especially since I am one myself. My twitter bio says I enjoy “paying it forward,” and I do. I will retweet anyone who is putting forth a good effort to make a good product, with pleasure. But when I hear about people cheating others, indie authors et al, it makes my midwestern blood boil.
You make a promise, you make it happen. Or you give a damn good explanation why you overestimated your abilities.
P.S. Warning: completely unrelated. If you’re in the Columbus area, I hope you’re able to make it to my book launch tea tasting party!